We booked the Alcudia Pins Hotel through Thomson, in one of their stores at our local shopping centre. For 2016 this hotel is now included in their Family Life category. You can read more about Thomson’s family life category on their website. The hotel is in Majorca near to Playa de Muro.
About the Alcudia Pins Hotel
This is a 3 star hotel although Thomson rate it as 4T, we would say it was the 3 star rating and not more. It is right on the beach which is ideal if you are a beach loving family. It is about 3 miles from Alcudia itself, however there isn’t much around the local area if you leave the hotel.
We had to take the local buses to go and explore, although the buses are pretty cheap compared to the UK so its a great alternative to a hire car. The hotel has free wifi zones, we didn’t use the wifi from the hotel as we had our own mifi dongle, which we use when away. As well as the facilities listed below the hotel also has several sports activities available to hotel guests can use.
Some of the facilities available are:
- WiFi Zone and Reception 24 hrs
- Luggage Room including washing machines & dryer
- Pools, and sunbeds
- Childrens Playground
- Childrens day Entertainment and Mini Disco in the evening
- Arcade Games
- Medical Center
- Beauty Area with different treatments and massages
There is a great selection of pools on resort, also the sea right by the hotel. Included are two big pools and baby pool with a splash pool also available. Beware though as the pools are not heated so if you go out of season (we went in October) then they are ICE cold. There are sunbeds around the pools but if you use the sunbeds on the beach then you have to pay as they are not part of the hotel.
You have the main buffet restaurant where lunch and dinner are served. There is also another buffet restaurant where lunch gets served near the beach but mid week during our stay it closed for the season, so we had to use the main restaurant all the time.
Another restaurant is located near the beach; you are allocated one night to eat in during your stay (included in your all inclusive) we chose not to eat here as you are given a date and then you have to book the time the night before so we just left it. There is also unlimited local alcoholic and non-alcoholic drinks which include beer, wine, spirits, soft drinks, tea and coffee. Snacks are also available during certain hours as well.
There is a baby club, and a kids club (younger group and also an older group) There is various activities set up through the week including parties. Each morning if you want your kids put into the morning or afternoon session you have to sign up by 9am. Parties also cost extra. We only had our eldest in the kids club for 2 morning sessions and also a party. He loved it so much which is always great to see their faces light up.
There was a kids show that started about 7.15pm each night and that lasted until about 9pm. Our eldest went a few nights and always had good fun. I stayed up in our room with our youngest so I cant say what the entertainment was like but Nick says it was good fun for the kids. During the busy season we don’t know if the entertainment would be different.
We booked a family room with pool view, it had a double bed (though it was probably a king size), and a bunk bed in a separate area which you could slide doors across at night which meant we could sit at night while the boys were asleep and relax. The room was spacious and there was also had a little kitchenette which included a microwave, hob, sink, fridge, cutlery etc. It was very useful especially for making the little ones bottles each day and storing the bottles in the fridge. We didn’t cook or anything but I’m sure it would be okay to use if you wanted to use it.
The room was nicely decorated though we did feel like it had been rushed and the finishing touches were lacking, whereas if they had been neatly finished it would have made it even better. We felt the walls were paper thin though, you could hear everything, and it doesn’t help when parents let their children run up and down the corridors screaming late at night.
The is air conditioning in the rooms but you can only use it to 22 degrees which is rubbish. We couldn’t even get ours to work to any temperature never mind to 22. We cooled our room by opening the hotel room door which meant it was even louder in the room. There was lots of storage space within the room and space to put the suitcases away too.
We were informed by Thomson rooms will be cleaned 5 times during the week. By day 5 our room had only been cleaned twice and what annoyed us even more was we thought they had changed our dirty sheets but in fact they had just turned them over. It was clear that the covers were dirty (our youngest had eaten some food on the bed and it was smudged all over the covers) which meant I had slept with the dirty side on top of me all night! To me that is not acceptable.
We went and asked the Thomson rep who told us to go to reception (that was a common thing for them to do) and the reception informed us rooms only get cleaned 3 times a week with sheets getting changed twice. We asked for them to change our covers which they did. For us this was a downer on the holiday.
The room we had was a perfect size for us as a family of four. The hotel was nice and the children’s club was very good. However I don’t think we would personally go back to the hotel. It was our first “package” type holiday with our boys but I feel it wasn’t the right sort of hotel for us. If you are looking to stay within the hotel all day, every day and use the facilities and go to the beach then this hotel would be great for you and your family.
Have you been to Majorca before? Did you enjoy it? We will definitely go back to Majorca at some point in the future as there was so much we didn’t have time to see.
* Reviews are our own opinion. We haven’t been paid in anyway for writing this.
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